Account Deletion & Data Removal

Important: app + website impact

Knowtopia uses one shared account identity across the mobile app and website. If you use both with the same sign-in, deleting your account removes access and account data for both.

Delete in the app

1. Open the app and sign in.
2. Go to Settings → Account → Delete Account.
3. Read the warning about app + website impact and confirm deletion.
4. You’ll be signed out after deletion completes.

What is deleted

• Sign-in account used by both app and website
• Account/profile records linked to that account
• Profile and learning progress/activity tied to the deleted account

What may be retained

• Server/security logs (rotating)
• Payment/order records and related billing identifiers required by tax or accounting laws
• Security and abuse-prevention logs, plus aggregated or anonymous analytics that cannot identify you

Timeframe

Deletion starts after you click the confirmation email link. We typically complete final deletion quickly, while legally required transaction/accounting/security records may be retained for required retention periods.

Verification & abuse protection

To prevent unauthorized deletion, the web flow requires account sign-in and confirmation through the email inbox of that same account.

Need help?

Email contact@knopub.com.

Delete on the web

Submit the request while signed in, then confirm through the email link. Final deletion happens only after link confirmation.

Checking sign-in status…